How can we help?
Search for the articles here or browse the categories below.
Find your restaurant, claim your profile and get started.
How do I claim my restaurant?
I do not have a claim code. What should I do?
My claim code does not work
I cannot complete phone verification
Can I manage more than one restaurant?
Manage your profile and request corrections.
How do I update my restaurant profile?
Report incorrect details, a duplicate or a closed restaurant
Why can I not find my restaurant?
My restaurant is already claimed or ownership has changed
Why are my saved profile changes not public?
Understand awards, scores, rankings and data updates.
What is the difference between a score, stars and a rank?
Where does RestaurantAward get its information?
What does a RestaurantAward award mean?
Current and historical awards: what is the difference?
When do scores, rankings and restaurant details update?
Find and share the awards shown on your profile.
How do I add a RestaurantAward badge to my website?
How do I download social graphics and certificates?
Why does my badge say Listed instead of showing an award?
Understand optional upgrades and manage billing.
Is claiming free, and what does Premium change?
Where can I see Premium pricing and upgrade?
How do I manage a subscription or payment problem?
Get help, solve access issues and keep your account safe.
How do I sign in, or fix a missing sign-in email?
How do I contact RestaurantAward support?
Account security, privacy and suspicious messages