Getting Started

How do I claim my restaurant?

Claiming your restaurant is free. Start with the correct location. 1. Go to restaurant search and find your venue by name or Restaurant ID. 2. Check the city and street address, then open its public profile. 3. Select Claim This Restaurant For Free. 4. Enter your five-character claim code, or choose Request Owner Access. 5. Follow the verification and confirmation instructions. Each branch has its own record. Submitting a request does not itself confirm ownership. You do not need Premium to claim.

I do not have a claim code. What should I do?

You can request owner access without a claim code. 1. Find your restaurant at restaurantaward.com/search and open its profile. 2. Select the claim button, then Request Owner Access. 3. Provide the requested owner details and the restaurant’s listed phone number. 4. Follow the verification or review instructions shown. Where phone verification is available, the trusted restaurant number receives a call with a five-digit code. This temporary phone code is different from a claim code. Some requests need manual review.

My claim code does not work

Start from the link for the correct restaurant. Check its name and address before entering your code. - A claim code has five characters. Copy it carefully without extra spaces. - Do not enter the temporary five-digit phone-verification code in the claim-code form. - If you do not have a usable claim code, choose Request Owner Access on the restaurant’s claim page. Still stuck? Email [email protected] with the venue URL and the error shown. Keep claim codes and sign-in links private.

I cannot complete phone verification

Use the restaurant’s listed phone number, not a personal number that is absent from its record. 1. Check that you selected the correct branch. 2. Follow the on-screen instructions and make sure someone can answer the restaurant phone. 3. Where available, enter the five-digit code delivered by the verification call. If the number is wrong, the call does not arrive, or verification is unavailable, follow the review instructions or email [email protected]. Include the venue URL and what went wrong. Do not share verification codes.

Can I manage more than one restaurant?

Each restaurant location has its own record and ownership claim—even when branches share a name. 1. Find each location at restaurantaward.com/search. 2. Check its city and street address. 3. Complete the owner-access steps for that location. 4. Sign in with the owner email associated with your claims. Only manage locations you are authorized to represent. If a branch is missing from your account, contact support with its public profile URL. Do not claim a different branch to work around a missing record.