Support & Account

How do I sign in, or fix a missing sign-in email?

RestaurantAward owner accounts use one-time email links instead of passwords. 1. Open Owner Sign In. 2. Enter the email address associated with your approved claim. 3. Check your inbox and spam folder for the sign-in message. 4. If a link expired or was already used, request a fresh one and use the latest message. A pending ownership request is not the same as approved access. If you used the wrong email or no longer control it, contact support with the restaurant URL. Never forward your sign-in link.

How do I contact RestaurantAward support?

Email [email protected]. To help us investigate, include: - Your restaurant’s name and public profile URL or Restaurant ID. - A short description of the problem and what you expected. - The exact error and a screenshot, if useful. - For a factual correction, a reliable source showing the right information. For account questions, use the owner email where possible. Never send claim codes, verification codes, private sign-in links, passwords or full payment-card details. No fixed response time is promised.

Account security, privacy and suspicious messages

Keep claim codes, phone-verification codes and email sign-in links private. Only request owner access for restaurants you are authorized to represent. Open Owner Sign In directly if you are unsure about a message. Do not enter codes or payment information on an unfamiliar site. For suspicious activity, unwanted account access or a privacy request, email [email protected]. Describe the issue without forwarding a usable sign-in link or secret code. The Privacy Policy explains how information is handled.